Marlborough Podiatry Clinic

Personal Information Policy

In order to comply with the 2018 Data Protection Act, this policy describes our
procedures for handling personal information about patients.

We need to keep personal data about our patients in order to provide them with safe and appropriate podiatric care.

This personal data includes:

    1. personal details such as your address, telephone numbers, date of birth, your GP, next of kin, occupation and leisure interests.
    2. your past and current medical conditions and medication
    3. information about the treatment that we have provided or propose to provide
    4. notes of conversations / incidents that might occur for which a record needs  to be kept
    5. records of consent to treatment and any additional consents
    6. any correspondence relating to you with other health care professionals
    7. records of payments, for our accounting purposes

    We will process personal data that we hold about you in the following way:

    Personal data about you is held on a password protected computer with cloud storage and regular system back up, and in a manual filing system, which is double locked within the Clinic room. The information is not accessible to the public and only authorised members of staff have access to it. Administration and accounting personnel will not have access to your medical records or the record of the treatment that you receive here.

    Personal data held by our Reception Service (name, phone number, appointment details) and by our Card Payments provider (name, bank details, payment amount, email if provided) is securely treated in accordance with the legal requirements imposed upon these companies by the 2018 Data Protection Act

    It is a legal requirement that we retain your records while you are a patient and after you cease to be a patient for eight years after the last treatment entry or ‘record’. We are required to retain children’s records until they reach the age of 25 years or for eight years after the last treatment entry or ‘record’, whichever is the longer. We cannot delete your records prior to these milestones.

    In order to provide the best possible care, we may need to share personal information about you to your GP or other healthcare professionals. This will only take place with those individuals / organisations who need to know in order to provide care to you, and your consent will normally be requested beforehand.

    If you choose to give us your email address and mobile telephone number these will only be used in communication with you about your appointments, treatment plan or invoicing. We will not send any marketing or promotional material and we will not share this information with anyone other than healthcare professionals as detailed above.

    In any circumstances not covered by this Code of Practice we will only share information when we have your specific consent.

    If you do not agree with personal data that we hold about you being used or disclosed in the way that is described in this Code of Practice, please discuss the matter with your Podiatrist. You have the right to object and decline further treatment.


    If you have any questions about our privacy policy or the data that we hold about you please contact:

    Podiatry Practice Data Protection Controller: Christine Stiles

    Contact details: Marlborough Podiatry Clinic, 10 The Parade, Marlborough SN8 1NE


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